Frequently asked questions

Short answers to common questions about data, cost, sharing, links and what happens when a computer is off.

Where is my data?

On your own computers. MajesticMesh's servers handle the sign-in and help your computers find each other. If a network blocks the direct way, the MajesticMesh relay passes the chat on. Chats and files are not stored there, and MajesticMesh hosts no AI models. If you use an AI model in the cloud, your question goes to that provider, under your contract with them.

What does it cost?

MajesticMesh is free for up to five computers. Need more? Write to [email protected]. See Plan and limits.

Do my colleagues need the app?

No. They chat in their browser. You add them on majesticmesh.com under Account → People. See Share with your team.

No. They can use the agents and models you mark Team or Public and switch on. Your chat history, your settings and the Agent Builder stay yours.

Where is a person's chat history?

On the node they chat with, under their own name: with an account they see it in any browser they sign in from, a guest in the browser they joined with. In Settings you see how much people keep there, not what it says; the data itself lies on your computer. Visitors of a public node keep theirs in their own browser.

What happens when a computer is off?

The tools on that computer stop until it is on again. All other computers keep working, and the chat moves to the next one that runs. Tools that the whole team needs all the time are best on a computer that is always on, such as a server.

A guest's link does not work any more. Why?

A personal link works once – in the browser that opened it first. If the guest uses another browser or device, the chat says "This link was already used". Click New link next to the guest on Account → People and send them the new one. It replaces the old access.

Someone sees "Your access has ended".

The owner removed them or ended the link. They need a new link from the owner.

How do I remove someone?

On majesticmesh.com, go to Account → People and click Remove next to the person. They lose access within a few minutes.

Can I close one computer but keep the others open?

Yes. On Account → Nodes, click the computer and set Who may use it to Only me. Your people can still use your other computers.

My two computers do not see each other.

Make sure both are connected to the same account (see Use several computers).
In the app, check Settings → Mesh. Offline finds no one by itself. Use LAN for computers in the same network or Internet for computers in different places.
Some routers separate the guest Wi-Fi from the main Wi-Fi. Computers in different Wi-Fi networks do not find each other with LAN.
On a Mac, check that the firewall allows incoming connections for MajesticMesh.

I forgot my password.

Click Forgot password? on the log-in page and follow the link in the e-mail. It is valid for one hour. See Your account page.

Something else does not work.

See The chat cannot reach a computer, or write to [email protected].